False bookings, and the no-show that is not one
A false booking is one placed in somebody else's name, from another person's number or profile, or sent as a joke. An honest no-show is none of those.
The word sounds heavier than the thing. It covers a small number of messages a year and it is worth defining precisely, because a couple who simply did not answer the door is often afraid the term applies to them, and it does not.
The four criteria
A booking is false if it was placed under a name that does not belong to the client, if it came from a phone number or a profile owned by somebody else, if it was sent as a joke, or if a no-show followed one of those three. Any one of them is enough. None of them is about whether the session happened.
An honest no-show is not one of them
A couple who booked in their own name, agreed an hour and then failed to open the door has made an ordinary cancellation with no notice. It is read on the notice scale exactly like a message sent at the same moment, the deposit stays with the house, and there is nothing further to it. People who oversleep after a long flight fall here, not in the section above.
What is written down
Where a booking does meet one of the criteria, or a visit ends because a limit she named was pressed at, a short internal note is made. It sets down the date, the circumstances, and the name and number behind the booking, and it lasts twelve months. Nobody outside the house sees it and it settles one question only: whether another booking from that name is taken.
How to object to a note
The privacy page explains how to ask for a note to be corrected or removed and how to object to it being held at all. Conduct that looks criminal may be passed to the police. A couple who write under their own name and are in the room when she knocks have nothing in this entry to think about.